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Bank (large company)

B

Interviewee

28 Designer

Team Disadvantages

0, 4

Project Outcome

Control

Industry

Financial

Location

Chicago

Team Risk Tolerance

High

Team Dynamics

TeamDynamics_FunandProductive

Company

Bank (large company)


It was online banking system, so when I got in pretty much the creativity was ... The initial creativity, the research, was already in place. I was ... My contribution was more on solving the problems, like when you go to the details it's much more complicated and when you have the initial idea, so the creativity was on making the business to come together. It was a normal project as any other. The two things that were remarkable and made it a good project was the client was good ... [2215]
But on the other hand we had an extremely good project manager on our side, that makes a difference on the team. It's someone that keeps you calm, doesn't show anxiety, just keeps rolling, everything ... He knows when to close decisions in the right moment so we don't need to keep the decisions open until the day before deliverable, et cetera, et cetera. [2225],[2226]
In the sense that communication happened, they understood what we were doing [2224]
In the sense that communication happened, they understood what we were doing, they were open minded, I would say, although they were banking, but they knew they needed to change and they were comfortable changing, so I think the culture inside their company was pretty good. CEO was very open eyes and ... But on the other hand we had an extremely good project manager on our side, that makes a difference on the team. It's someone that keeps you calm, doesn't show anxiety, just keeps rolling, everything ... He knows when to close decisions in the right moment so we don't need to keep the decisions open until the day before deliverable, et cetera, et cetera. [2216],[2217],[2218]
I don't know if the product we developed was better than the ones I [inaudible 00:12:23] before, it just that everything was very consistent and the client was happy and everything becomes such a success ... That was the project you saw yesterday, it was giving the [inaudible 00:12:37], I mean, the project itself was average, was nothing over the top, but experience of being the project and also the client satisfaction was really rewarding. [2219]
In this case, because of [inaudible 00:14:06] I was in the other project, people were coming in and out. When I was in the project we were two interaction designers, one [inaudible 00:14:20] the project lead, so four, and then by the end when we needed to prepare the deliverable we had a graphic designer and a programmer, computer science person, six, and by then [Nadi 00:14:35] was already out, so five. [2227]
Not necessarily, we're not going into all the details, we were ... Yeah, so we have several steps on the process, and we usually slide the steps on phases, and this project was phase one, so meaning that after this someone needs to go to very detailing before going to implementation. I would say that the complexity of the project could have been done with less people in the team, was very convenient that we had so many people, but we could have done it with less people. [2220]
I would say that we don't have authority, we pretty much team agreement, [2228]
I would say that we don't have authority, we pretty much team agreement, but if there was someone that will say, "Okay, let's stop discussing, let's go in this direction." It would be the project manager. [2221],[2222]
Decided they wouldn't have time to implement, so we just gave up on the idea and we tried to [2229]
Yeah. Yeah, I think the client was very confident in our work, in IDEO as a brand, so he would just leave it up to us to analysis and decision or for us to point what [inaudible 00:21:27]. [2223]
Yeah. Yeah, I think the client was very confident in our work, in IDO as a brand, so he would just leave it up to us to analysis and decision or for us to point what [inaudible 00:21:27]. [2230],[2233],[2232],[2231]
Reference Tags
[2215] Balance of challenging work,[2225] Organizing effectively,[2226] Trust,[2224] Communicating ideas across domains,[2216] Communicating ideas across domains,[2217] Decisive leadership,[2218] Trust,[2219] Great example - Productive innovation norms,[2227] Internal changes/challenges,[2220] Appropriate resources,[2228] Win-win conflict about relationships,[2221] Decisive leadership,[2222] Trust,[2229] Planning fallacy,[2223] Trust,[2230] Effort justification,[2233] In-group bias,[2232] Promote autonomy & sense of ownership,[2231] Trust

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